Privacy Policy

Overview

FANZNE 2026 ("we", "us", "our") operates a ticketing platform. This Privacy Policy explains how we collect, use, and share information when you use our website and services.

By using the service, you agree to the collection and use of information as described in this policy. If you do not agree, do not use the service.

Data We Collect

Information you provide

• Account information (e.g., name, email, phone number).
• Registration details required for ticket issuance and delivery (e.g., shipping address, billing address).
• Order information (e.g., items purchased, seat/section selections, order history).
• Customer support messages and any information you choose to share with us.

Information collected automatically

• Device and log data (e.g., IP address, browser type, device type, pages viewed, timestamps, referring URL).
• Approximate location derived from IP (country/region-level) for fraud prevention and service operation.
• Cookie and similar technology identifiers (see Cookies & Tracking below).

How We Use Data

• Provide and operate the service (account access, seat selection, checkout, e-ticket delivery).
• Process orders, manage refunds, and provide customer support.
• Prevent fraud, abuse, and unauthorized access, and protect users and the platform.
• Improve performance, reliability, and user experience.
• Comply with legal obligations and enforce our Terms and policies.

Sharing & Disclosure

We do not sell personal information. We may share information in the following situations:

• Service providers: Hosting, analytics, customer support tooling, and other vendors that help us operate the service.
• Payment processing: Third-party payment providers to process transactions.
• Legal and safety: When required by law or to protect rights, safety, and security.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

Payments

Card payments are processed through third-party payment providers. We do not store full card numbers or CVV codes in our databases. Payment information is transmitted securely to payment providers to complete the transaction.

Cookies & Tracking

We use cookies and similar technologies to run the website, keep you signed in, remember preferences, measure performance, and enhance security.

• Essential: required for security and core site functionality.
• Analytics: help us understand how the site is used and improve it.
• Preferences: remember language and settings.

You can control cookies through the cookie banner (when available) and your browser settings. Learn more in our Cookies Policy.

Security

We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Retention

We retain personal information as long as needed to provide the service, comply with legal requirements, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and legal obligations.

Your Choices & Rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your information, and to object to or restrict certain processing. You can also opt out of marketing communications at any time.

To submit a request, contact us using the information below. We may need to verify your identity and may deny requests as permitted by law.

Contact

If you have questions about this Privacy Policy or want to submit a privacy request, contact us at privacy@fanzone2026.com.